Refund policy

Order Cancellation Policy

We strive to provide our customers with a seamless shopping experience, including a simple and transparent cancellation process.

Eligibility for Cancellation

Orders may be cancelled prior to shipment.
Upon successful cancellation, the full order amount will be refunded in accordance with our refund policy.

How to Cancel Your Order

By Phone: Contact our customer support team at +91 between 10:00 AM and 6:00 PM IST, Monday through Saturday.
By Email: Send your cancellation request to jabzzstudio@gmail.com

Important Note Please review our Refund Policy for detailed information regarding the refund process.

Cancellation Policy

Order cancellations must be requested within 24 hours of placing the order.
Orders can only be cancelled before shipment. Once cancelled, the full order amount will be refunded in accordance with our Refund Policy.
To cancel an order, please contact our support team:
- Phone:
- Email: jabzzstudio@gmail.com

Additional Policy for COD (Cash on Delivery)

For COD orders, customers are required to pay a partial advance amount as specified on the payment page.
If the product is returned or not accepted upon delivery, the partial advance amount is non‑refundable.

Replacement & Damage Policy

At JABZZ (jabzz.in), every product undergoes strict quality checks before dispatch. However, if you receive a damaged product, the following policy applies:

No Return / No Replacement (except for damage replacement).
Returns or replacements are not accepted for reasons such as size, fit, colour preference, or change of mind.
Please ensure you select the correct size using the provided size chart before placing your order.
Only damaged product replacement is permitted.

Damage Replacement Procedure

A replacement request must be raised within 48 hours of delivery.
Email us a clear photo of the damaged area along with your order details.
Once verified and approved, a replacement will be dispatched within 2 working days.
A logistics charge of ₹150–₹300 (based on location and order weight) will be deducted for each replacement.
Refunds (if applicable) will be processed within 7–14 working days to the original payment method.
If you notice print bleeding or serious damage within 10 days of delivery, please contact us for an exchange.
COD Orders: In the case of damage replacement for COD (Cash on Delivery) orders, any refund amount will be issued as store credit or a gift coupon. Customers may use this credit/gift code for future purchases.

Non‑Returnable / Non‑Replaceable Items

All T‑shirts and discounted products are strictly non‑returnable and non‑replaceable, except in cases of damage during delivery.
Offer Sale / Special Discount Coupon Applied Orders are also non‑returnable and non‑replaceable.